Taking Responsibility for Mistakes and Bad Decisions ________

question 76

Multiple Choice

Taking responsibility for mistakes and bad decisions ________.

• A)results in the customer ending all business relations with the company
• B)is considered to be harmful for future business
• C)results in angry customers
• D)is critical for maintaining credibility and goodwill
• E)must be avoided

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Definitions:

Dissociative Disorders

A group of mental disorders characterized by a disconnection and lack of continuity between thoughts, memories, surroundings, actions, and identity.

Dissociative Identity Disorder

A disorder characterized by the presence of two or more distinct personality states that control a person's behavior in different contexts.

Delusion of Reference

A false belief that innocuous events or mere coincidences have strong personal significance.

Exorcism

A religious or spiritual ritual aimed at evicting demons or spirits from a person or area believed to be possessed.