When Crafting an Apology,what Corporate Strategy Should Be Employed

question 52

Multiple Choice

When crafting an apology,what corporate strategy should be employed?

• A)Announce the bad news only to those most affected by the news.
• B)Develop a blanket statement that shows concern for everyone,not just those affected by the mistake.
• C)Assign responsibility for the problem.
• D)Explain the company's remedial measures to correct the problem.
• E)Use a vague and indirect tone for the message.

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Definitions:

Average Total Cost

The total cost of production divided by the number of units produced, giving a per unit cost of production.

Output

The total amount of goods or services produced by a person, machine, or company.

Producing Units

Entities, such as factories or workshops, involved in the manufacture of goods or the provision of services.

Efficient Scale

The level of production at which a firm's average costs are minimized, and efficiency is maximized.