When Customers Complain Using Social Media,organizations Can Improve Goodwill 83

question 59

Multiple Choice

When customers complain using social media,organizations can improve goodwill 83 percent of the time by doing what?

• A)Ignoring the feed
• B)Responding through social media as quickly as possible
• C)Responding through social media only after monitoring responses
• D)Responding to the person making the complaint with a phone call
• E)Addressing the issue via an email to the person making the complaint

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Definitions:

Indirect Method

A method used in cash flow statement preparation that adjusts net income for changes in balance sheet accounts to calculate operating cash flow.

Net Income

The total profit or loss of a company after all revenues, expenses, taxes, and costs have been subtracted.

Financing Activities

These are transactions involving the flow of cash between a company and its owners and creditors. It includes issuing debt, repaying debt, stock sales, and stock repurchases.

Operating Activities

Activities that relate directly to the primary business operations of an organization, such as sales, provision of services, manufacturing of goods, etc.