If a Customer Posts a Sensitive Matter on Social Media,but

question 58

Multiple Choice

If a customer posts a sensitive matter on social media,but the organization does not have enough information to respond properly,what should the organization do?

• A)Ignore the complaint
• B)Research the complaint and respond after identifying details
• C)Ask the customer to contact you to work out the details
• D)Tweet a request to all followers for additional information
• E)Email the customer so the matter can be handled privately

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Definitions:

Warfare

The engagement in or the activities involved in war or conflict.

Social Approval

The acceptance or endorsement by a community or society of an individual's behavior, actions, or standards, often crucial for social integration.

Sexually Restrictive

Pertaining to practices or policies that limit or regulate sexual activities and behaviors.

Salafis

Followers of a conservative movement within Sunni Islam that advocates a return to the practices of the first three generations of Islamic practitioners.