When Customers Complain Using Social Media,organizations Can Improve Goodwill 83

question 59

Multiple Choice

When customers complain using social media,organizations can improve goodwill 83 percent of the time by doing what?

• A)Ignoring the feed
• B)Responding through social media as quickly as possible
• C)Responding through social media only after monitoring responses
• D)Responding to the person making the complaint with a phone call
• E)Addressing the issue via an email to the person making the complaint

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Definitions:

Outliers

Outliers are data points in a dataset that deviate significantly from the rest of the distribution, potentially indicating an error or a unique underlying process.

Bimodal

A set of data that has two modes.

Standard Deviation

A statistical measure of the dispersion or variability of a data set around its mean.

Frequency Distribution

A statistical representation showing the number of instances in which a variable takes each of its possible values.