Chapter 4 Details Actions That Vanguard Took After 1997 to Add

question 38

Multiple Choice

Chapter 4 details actions that Vanguard took after 1997 to add customer segmentation as a new core activity because it was unable to provide quality service to targeted customer segments at the lowest possible cost.By changing its _______________ Vanguard was able to adapt to changing market conditions and sustain its competitive advantage in the investment industry.

• A) Technological system
• B) Strategic activity system
• C) Organizational system
• D) Market segmentation system

Describe components of effective health prevention programs.

Recognize controversial approaches to controlling occupational diseases.

List methods to reduce the incidence of occupational diseases.

Explain the significance of the Occupational Safety and Health Act of 1970.

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Definitions:

Treated Unfairly

The perception or reality of not receiving just or equal treatment in various contexts, such as in the workplace.

Abusive Managers

Leaders or supervisors in the workplace who engage in behavior that is harmful or demeaning toward their subordinates, contributing to a negative work environment.

Abusive Families

Households characterized by patterns of harmful behavior by one or more members, often leading to physical, emotional, or psychological harm.

High Self-esteem

Refers to an individual's subjective evaluation of their own worth, characterized by confidence and respect for oneself.