If You Receive a Phone Call from a Debt Collector

question 115

Multiple Choice

If you receive a phone call from a debt collector:

• A) hang up on him or her.
• B) expect follow-up written communication.
• C) dispute the fact that you owe the money.
• D) threaten the collector with a law suit.
• E) contact your attorney immediately.

Recognize the importance of assessing coping strategies and personal support systems in crisis intervention.

Distinguish between different intervention strategies applicable to specific crisis situations.

Evaluate the impact of crises on individual and family dynamics.

Identify appropriate responses and communication techniques in crisis situations.

---

Definitions:

Biological Abnormality

An irregularity or dysfunction within biological systems or processes, often underlying certain psychological or physical disorders.

Abnormal Behavior

Actions, thoughts, or emotions that deviate significantly from the norm within a culture or society, potentially interfering with personal function.

DSM-IV

The Diagnostic and Statistical Manual of Mental Disorders, Fourth Edition, a guideline published by the American Psychiatric Association that classifies and defines mental disorders.

Clinical Disorders

Clinical disorders refer to patterns of behavioral, psychological, or biological dysfunctions that are associated with distress or impaired functioning.