You Just Watched Your Employee Handle a Customer Poorly

question 82

Multiple Choice

You just watched your employee handle a customer poorly.How should you respond?

• A) "What were you thinking? That's not how we do it here!"
• B) "I don't like the way you handled the situation."
• C) "All employees are expected to follow procedures outlined in the employee manual when dealing with a customer. I am disappointed with the way you handled that situation. Can we review that policy together?"
• D) "Let me show you how to do it. I can't believe you are unable to do something so simple."

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Definitions:

Disadvantages

The drawbacks or unfavorable aspects associated with a particular decision, action, or strategy.

P/E Ratios

Price-to-Earnings Ratio, a valuation measure comparing the current share price of a company to its per-share earnings, indicating the dollar amount an investor can expect to invest to receive one dollar of the company's earnings.

Valuation

The process of determining the present value of an asset or a company.

Comparing Firms

The analysis, often financial-based, used to compare the performance, efficiency, and health of different companies.