Once a Manager Has Determined That the Reason for the Poor

question 41

Multiple Choice

Once a manager has determined that the reason for the poor performance is due to a lack of ability, in what order should the manager explore options?

• A) (1) Redesign the job, (2) retrain the individual, and (3) move the individual to another position.
• B) (1) Retrain the individual, (2) redesign the job, and (3) determine if the resources are adequate.
• C) (1) Determine if the resources are adequate, (2) retrain the individual, and (3) redesign the job.
• D) (1) Determine if the resources are adequate, (2) redesign the job, and (3) retrain the individual.

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Definitions:

Non-profitable Customers

Customers who do not generate more revenue for a company than the costs incurred to serve them, thus not contributing to the company's profit.

High Fees

Charges or prices that are significantly above average or expected, often in the context of services or transactions.

Long-term Customer Relationships

The development and maintenance of enduring relationships with customers, focusing on customer satisfaction and loyalty over time.

Value Formula

An equation or methodology used to determine the worth or perceived worth of a product, service, or entity.