It's a Good Idea to End Negative Messages by Apologizing

question 4

True/False

It's a good idea to end negative messages by apologizing for any inconvenience the reader may have experienced, even if you're not sure that s/he was actually inconvenienced.

---

Definitions:

Fixed-Interval Reinforcement

Giving out a reward after a certain amount of time has passed.

Variable-Interval Reinforcement

Giving out a reward after a random amount of time has passed.

Fixed-Ratio Reinforcement

Giving out a reward after a certain number of behaviors.

Positive Reinforcement

A process in psychology where behaviors are increased or strengthened by providing a reward or positive outcome after the desired behavior is performed.