What Is an Organizational Culture Steeped in Customer Focus More

question 21

Multiple Choice

What is an organizational culture steeped in customer focus more likely to be?

• A) old-fashioned and traditional
• B) subjected to high turnover because of disgruntled employees
• C) targeting the profitability of new customers rather than trying to maintain present ones
• D) relationship oriented rather than transaction based

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Definitions:

Lawn-mowing

The action of cutting the grass in a yard or garden to maintain its appearance and health.

Perfectly Competitive

A market structure characterized by a large number of small firms, a homogeneous product, freedom of entry and exit, and perfect knowledge.

Fixed Cost

Expenses that do not change in proportion to the activity of a business, such as rent or salaries.

Perfectly Competitive

A market structure characterized by many buyers and sellers, free entry and exit, homogenous products, and perfect information, leading to firms being price takers.