The General Electric Service Department Believes That the Median Time

question 103

Multiple Choice

The General Electric service department believes that the median time for a service call should be 30 or fewer minutes.To test this,the following random sample of service times was collected: Given that the managers do not wish to make the assumption that the population is normally distributed,the critical value for the test about median service times,using a .05 level of significance,is:

• A)5
• B)40
• C)8
• D)37

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Definitions:

Controlling

A management function that involves monitoring and evaluating performance to ensure that organizational objectives are achieved efficiently and effectively.

Operating Results

The summary of a company's revenues, expenses, and net income or loss for a specific period of time, reflecting its business performance.

Expected Results

Anticipated outcomes or performance measurements, based on planned activities, goals, or strategies.

Management Process

The five basic management functions of (1) planning, (2) directing, (3) controlling, (4) improving, and (5) decision making.