A Change of Leadership Style Is Influenced by

question 8

Multiple Choice

A change of leadership style is influenced by

• A)the relationship between the customer and the service
• B)other staff in the organisation
• C)the structure of the organisation
• D)diversity in the workplace and the variety of communication channels

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Definitions:

Ambiguous

Describes something that can be understood in more than one way or has multiple possible interpretations, often leading to confusion or misunderstanding.

Oppression

A situation where a group is governed in a cruel or unjust manner, often suffering the restriction of their freedom, rights, or wellbeing.

Frustration-Aggression

A hypothesis suggesting that frustration leads to aggressive behavior because the individual feels blocked from achieving a goal.

Stereotyping

The act of categorizing individuals or groups into overly simplified and generalized roles based on limited information.