A Quality Interaction Between Customer and Service Provider Is

question 30

Multiple Choice

A quality interaction between customer and service provider is

• A) a sign of goodwill between the organisation and its customers.
• B) dependent solely on good communication strategies.
• C) the basis of quality customer service.
• D) due to clever advertising.

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Definitions:

Direct Labor

Represents the labor costs of employees who are directly involved in the production of goods or the delivery of services.

Planning Budget

A budget that is made for future planning purposes, outlining projected revenues, costs, and other financial details.

Client-Visits

The occasions or instances when a service provider or sales representative meets with clients at their locations.

Activity Variance

The difference between how much an activity was expected to cost and how much it actually cost.