Customer Satisfaction Occurs When Organisations

question 23

Multiple Choice

Customer satisfaction occurs when organisations

• A)build customer service around the customers' needs and expectations
• B)identify customers' needs and expectations
• C)meet the needs and expectations of customers
• D)improve the customer value package

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Definitions:

Demand Visibility

The ability of a company to forecast and respond to customer demand in a timely and accurate manner.

Buyback

A commercial agreement where a seller agrees to purchase previously sold products back from the buyer, often used in supply chain contracts to manage excess inventory or product returns.

Returns Contract

An agreement that delineates the policy and process for returning goods, including conditions and timeframes.

Supplier Price

The cost at which businesses purchase goods or services from vendors.