Customer Satisfaction Is Really About

question 17

Multiple Choice

Customer satisfaction is really about

• A)preparation,presentation and follow-up from product and service providers to reduce complaints
• B)collecting customer service data and then setting and maintaining minimum standards to reduce complaints
• C)listening to your customers and then telling them what they want to hear
• D)building an experience that meets or exceeds a customer's needs and expectations

---

Definitions:

Nominal Interest Rate

The rate of interest before adjustments for inflation, reflecting the rate at which money can be borrowed or lent.

Monthly Payments

Regular payments made on a monthly basis towards settling a financial obligation, such as a loan or mortgage.

Effective Annual Rate

The effective annual rate is the interest rate on a financial product restated from the nominal rate as an annual rate that takes into account compounding over a given period.

Nominal Annual Rate

The interest rate stated on a loan or financial product, not accounting for compounding or inflation over time.