Before an Organisation Develops an Effective Customer Service Strategy,it Must

question 40

Multiple Choice

Before an organisation develops an effective customer service strategy,it must

• A)know its staff and product or service
• B)know the needs and expectations of its customers
• C)know what and how it can deliver
• D)all of the above

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Definitions:

Operant Conditioning

An educational method where the intensity of an action is altered via rewards or penalties.

Self-Efficacy Conditioning

A process of building one's belief in their own ability to succeed at specific tasks through repeated experiences of achievement.

Voluntary Behavior

Actions that are performed willingly and without coercion, often reflecting personal choice and control.

Operant Behavior

A type of behavior that is influenced by the consequences that follow it, with rewards typically increasing the frequency of the behavior and punishments decreasing it.