Customer Value Means

question 51

Multiple Choice

Customer value means

• A)customers are getting good value for their dollar
• B)organisations value their customers and focus on keeping them
• C)organisations focus on providing satisfaction for their customers
• D)measurements are in place that clearly demonstrate the value of customers

Identify and explain the different bases of power and their classifications.

Describe the role of formal and informal systems in organizational politics.

Recognize the importance and impact of networks on power and influence in organizations.

Understand the concept of social capital and its contributions to accessing resources in a network.

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Definitions:

Funeral Industry

A sector encompassing companies and services related to the management and conduct of funerals, including burials and cremations.

Ethical Questions

Queries that relate to moral principles or the propriety of particular behaviors within a business context.

Ethical Decision-Making Framework

A structured approach to making decisions that consider moral principles and values alongside business objectives.

Ethical Decision

A choice made based on moral principles and values, typically considering what is right, fair, and good for all stakeholders.