The Use of Effective Communication Skills in Customer Service and Public

question 59

Multiple Choice

The use of effective communication skills in customer service and public relations is critical because

• A)such skills are 'best practice' and required in a global trading environment
• B)they allow the real needs of the customers to be addressed
• C)customers expect special treatment
• D)the organisation pays for staff to have such skills

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Definitions:

Substantial Down Payment

A significant initial payment made towards the purchase of an asset, often indicating the buyer's commitment and reducing the amount financed.

Risk of Obsolescence

The potential for a product or technology to become outdated or less valuable due to advancements in technology, changes in consumer preferences, or market developments.

Executory Costs

Costs associated with maintaining and operating leased property, such as insurance, maintenance, and taxes, often shared by lessee and lessor.

Lease Transaction

An agreement where a lessor allows a lessee to use an asset in exchange for payment over a predetermined period.