Customer Satisfaction Is Really About

question 17

Multiple Choice

Customer satisfaction is really about

• A)preparation,presentation and follow-up from product and service providers to reduce complaints
• B)collecting customer service data and then setting and maintaining minimum standards to reduce complaints
• C)listening to your customers and then telling them what they want to hear
• D)building an experience that meets or exceeds a customer's needs and expectations

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Definitions:

Refusal

The act of declining to accept or comply with something such as an offer, proposal, or instruction.

Unilateral Change

Actions taken by an employer to alter conditions of employment (such as wages, hours, or terms) without consent or negotiation with the labor union.

Labor Market Trends

Observations and predictions concerning the changing dynamics of the workforce and employment opportunities.

Future Staffing Levels

Predictions or estimations of the number of employees that will be needed in the future to effectively run an organization or business.