Customer Relationship Management CRM Involves

question 57

Multiple Choice

Customer Relationship Management CRM involves

• A)strategies and processes to manage customer interactions
• B)strategies to gather empirical data about customer behaviour
• C)processes designed to minimise customer complaints
• D)the use of technology to minimise customer interactions

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Definitions:

Incised Lines

Lines cut into a surface with a sharp instrument, used as a decorative technique in various art forms.

Portinari Altarpiece

A famous Renaissance painting by Hugo van der Goes, depicting the Adoration of the Shepherds, commissioned by Tommaso Portinari.

Domenico Ghirlandaio

An Italian Renaissance painter known for his fresco cycles and portraits, contributing to the decorative schemes of various churches in Florence.

Vittore Carpaccio

An Italian painter of the Venetian school, known for his narrative works and precise detail, active during the early Renaissance period.