To Optimise a Customer's Satisfaction with Your Organisation, It Is

question 42

Multiple Choice

To optimise a customer's satisfaction with your organisation, it is necessary to

• A) provide a luxurious ambience or business environment.
• B) tell them that they are dealing with the best company.
• C) focus primarily on before-sales service.
• D) make sure that everything you do is aimed at ensuring they have a positive experience.

Identify the roles of experimental and control groups in research.

Recognize the significance of random assignment and random sampling in minimizing bias.

Acknowledge the ethical considerations in psychological research, including participant rights.

Appreciate the relevance of studying psychological effects across different cultures.

---

Definitions:

Non-cash Benefits

Forms of compensation provided to employees or beneficiaries that are not paid out in cash, such as health insurance, pensions, and company cars.

Poverty Rate

The percentage of the population whose income falls below the poverty line, indicating the proportion of people living in poverty.

Net Worth

The difference between assets and liabilities.

American Households

Units of living in the United States that consist of one or more people who live in a single housing unit, which may include families and roommates, and their economic and social characteristics.