What Can Help Create a Positive Impression in Customer Service

question 6

Multiple Choice

What can help create a positive impression in customer service?

• A) Good interpersonal skills
• B) Using passive listening skills
• C) Offering cheap goods and services
• D) Offering bonus buys

Recognize the role of technological advances in improving productive efficiency and altering the mix of goods.

Understand the difference between invention, innovation, and diffusion and their significance in technological progress.

Grasp the relevance of patents to inventions and innovations.

Differentiate between product and process innovations and their effects on firms' costs and revenues.

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Definitions:

Cultural Intelligence

The capability to relate and work effectively in culturally diverse situations.

Cultural Competence

The ability to understand, communicate with, and effectively interact with people across cultures.

Developmental Process

A systematic sequence of activities or stages that leads to growth, maturity, or improvement.

Verbal Communication

The exchange of information or messages through spoken words, including face-to-face, telephone conversations, and broadcasts.