Customer Loyalty Is Built When Customers Return to an Organisation

question 68

True/False

Customer loyalty is built when customers return to an organisation.

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Definitions:

Potential Stressor

Any event, situation, or condition that may cause one to feel stressed, due to the potential for creating psychological strain.

Induces Stress

Causes or triggers a state of mental or emotional strain or tension resulting from adverse or demanding circumstances.

Type A Behaviour Pattern

A personality disposition characterized by competitiveness, urgency, aggression, and a constant struggle for achievement.

Coping Effectively

Successfully managing to overcome or handle stressful situations or challenges.