According to Rosen 1997,the Most Important Aspect of Building a Customer

question 50

Multiple Choice

According to Rosen 1997,the most important aspect of building a customer satisfaction model is

• A)collecting the data
• B)what you do with the data collected
• C)identifying the standards expected by customers
• D)collecting customer feedback

---

Definitions:

Building Contractor

A professional or company responsible for overseeing the construction of buildings, managing materials, labor, and ensuring compliance with building codes and plans.

Construction Engineers

Professionals who design, manage, and oversee projects in the construction sector, ensuring structures are built safely and efficiently.

Conservative Estimator

An estimator that tends to underestimate the parameter of interest to ensure not overestimating it.

Tukey's Multiple Comparison

A statistical test used to find the differences between means in a set of data, while controlling for the error rate.