The Use of Effective Communication Skills in Customer Service and Public

question 59

Multiple Choice

The use of effective communication skills in customer service and public relations is critical because

• A)such skills are 'best practice' and required in a global trading environment
• B)they allow the real needs of the customers to be addressed
• C)customers expect special treatment
• D)the organisation pays for staff to have such skills

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Definitions:

Fostering

The act of temporarily taking care of a child in place of the child's biological parents, often within a legal or social service framework.

Generativity

Pertains to a stage in adult development where an individual seeks to guide the next generation, often through parenting, teaching, or mentorship.

Childless People

Individuals or couples who do not have children, either by choice or due to circumstances.

Ego-Resiliency

An individual's ability to adapt flexibly and recover from stress or adversity, related to a healthy sense of identity and self.