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What is the role of research in managing customer experience? List the ways in which customer satisfaction might be measured and discuss the advantages and disadvantages of each.
CFC
Chlorofluorocarbon, a class of compounds used as refrigerants, solvents, and propellants in aerosols, contributing to ozone layer depletion when released into the atmosphere.
Asymmetric Carbon
A carbon atom attached to four different types or groups of atoms, making it a stereo center.
Monochlorinated Products
Compounds that result from the introduction of a single chlorine atom into a molecule, often through substitution reactions.
Free-radical Chlorination
A chemical reaction in which chlorinated molecules are produced by the action of chlorine radicals, often used to synthesize chlorinated organic compounds.
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