The _____ Perspective Defines Quality as the Totality of Features

question 39

Multiple Choice

The _____ perspective defines quality as the totality of features and characteristics of a product or service that bears on its ability to satisfy given needs.

• A)value
• B)transcendent
• C)manufacturing
• D)customer

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Definitions:

Counterconditioning

A behavior therapy technique that involves replacing an unwanted response to a stimulus with a wanted response.

Behavior Therapy

A type of psychotherapy that focuses on changing undesirable behaviors through conditioning, without delving into the underlying psychological causes.

Aversive Conditioning

A behavior conditioning technique in which unpleasant stimuli are associated with undesirable behaviors to discourage those behaviors.

Negative Response

An adverse or unwelcoming reaction to a stimulus, situation, or input.