The Concept of Total Quality Is Defined as A(n)

question 30

Multiple Choice

The concept of total quality is defined as a(n) :

• A)customer-focused, results-oriented approach to business improvement that integrates many traditional quality improvement tools and techniques with a bottom-line and strategic orientation.
• B)people-focused management system that aims at continual increase in customer satisfaction at continually lower real cost.
• C)structured approach to organizational management that is used to prioritize and select projects that have high benefits relative to the effort involved in accomplishing them.
• D)integrated approach to organizational performance management that results in lower consumption of resources.

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Definitions:

Deductive Reasoning

A logical process where a conclusion is based on the concordance of multiple premises that are generally assumed to be true.

Underconfidence

A cognitive bias in which individuals underestimate their knowledge, abilities, or performance.

Frontal Lobe

A division of the cerebral cortex located just beneath the forehead that contains the motor cortex, premotor cortex, and prefrontal cortex.

Phineas Gage

A famous case in neuroscience where an individual survived a severe brain injury, leading to insights on the relationship between brain physiology and personality.