Which of the Following Is a Negative Impact of Information

question 62

Multiple Choice

Which of the following is a negative impact of information technology on the customer service provided by service organizations?

• A)It has increased the labor intensity involved in the production of services.
• B)It has resulted in lesser personal interaction between consumers and service providers leading to decreased customer satisfaction among some consumers.
• C)It has decreased the speed of service.
• D)It has restricted the ability of the customers to compare products with competitor brands before making a purchase.

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Definitions:

Socially Competent

The ability of an individual to interact effectively with others in various social contexts.

Peer Group

A social group consisting of individuals of similar age, interests, or status, influencing behaviors and attitudes.

Social Interactions

The dynamic, reciprocal exchanges between two or more individuals, including verbal and non-verbal communication.

Church

A building used for public Christian worship or a Christian religious organization.