Dissatisfied Individual and Business Customers Often Tend to Complain to the Organization

question 70

True/False

Dissatisfied individual and business customers often tend to complain to the organization about the problems.

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Definitions:

Product Benefits

The positive outcomes or advantages that a consumer receives from using a product, which can include functional, emotional, and social benefits.

Long-Term Customers

Clients or customers who have been purchasing from or engaging with a business for an extended period, indicating loyalty and sustained revenue.

BCG Matrix

A strategic analysis tool that classifies business units or products into four categories (Stars, Cash Cows, Question Marks, Dogs) based on their market growth and market share.

GE/McKinsey

A strategic business tool developed by McKinsey & Company for General Electric to evaluate business portfolio and make investment decisions.