Which of the Following Is Most Likely to Be True

question 37

Multiple Choice

Which of the following is most likely to be true of a customer-focused organization?

• A)They make it easy for the customers to conduct business.
• B)They do not encourage customer complaints as it will affect their brand image.
• C)They are less keen on engaging in a face-to-face conversation with the customers.
• D)They do not provide explicit guarantees and warranties to the customers.

---

Definitions:

Negative Organizational News

Information about setbacks, failures, or unfavorable conditions within an organization that can impact its stakeholders' perceptions and morale.

Unique Needs

The specific and individual requirements or preferences of a person or group that differ from the general population or norm.

Positive Words

Language that conveys optimism, encouragement, or constructive feelings.

Bad News

Information that is undesirable, disappointing, or negative in nature.