Which of the Following Is a Reason Why Organizations Measure

question 2

Multiple Choice

Which of the following is a reason why organizations measure customer engagement and satisfaction?

• A)It helps them in determining their financial requirements and the required value of the cash reserve ratio.
• B)It helps them to discover customer perceptions of how well the organization is doing in meeting customer needs.
• C)It helps them to segment markets based on demographic characteristics of the customers.
• D)It helps them in determining their human resource requirements.

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Definitions:

Required Return

The minimum expected return by an investor for undertaking an investment, reflecting its risk level.

Financial Break-Even

The point at which total revenues are equal to total fixed and variable costs, making the net income zero.

Annuity Factor

A factor used to calculate the present value of an annuity, considering time and interest rate.

Required Return

The minimum rate of return an investor expects to receive on an investment, considering its risk.