When a Service Ranks Low on the Dimensions of Customer

question 78

Multiple Choice

When a service ranks low on the dimensions of customer contact,labor intensity,and customization,the service providers need to emphasize on _____ to provide a high quality service to the customers.

• A)training provided to the employees
• B)employee behavior
• C)professional judgement of the employees
• D)physical facilities and procedures

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Definitions:

Professional Organizations

Entities that represent the interests of professionals in a specific field, providing resources, networking opportunities, and advocacy.

ACA Code of Ethics

A set of guidelines and standards developed by the American Counseling Association to ensure ethical behavior and decision-making by its members.

CACREP

The Council for Accreditation of Counseling and Related Educational Programs, which accredits master’s and doctoral degree programs in counseling.

Subjective Rating

An evaluation or judgment that is based on personal opinions, feelings, or tastes, rather than on external evidence or objective criteria.