Strategically Placed Tray-Return Stands and Trash Receptacles Remind Customers to Return

question 60

Multiple Choice

Strategically placed tray-return stands and trash receptacles remind customers to return trays in fast-food facilities.This is an example of a poka-yoke technique designed to prevent:

• A)customer errors in preparation.
• B)customer errors during an encounter.
• C)customer errors at the resolution stage of a service.
• D)treatment errors between the server and the customer.

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Definitions:

Caption Property

A property in software development that allows the assignment of a title or label to a control element or form in a graphical user interface.

Text Box

A graphical user interface element that allows users to input text into a designated area within a document, form, or webpage.

State Field

a component in forms or databases designed to capture or display the status or condition of an item, such as an address's state in a contact form.

Field List

A component in database and spreadsheet software that shows a list of fields available for queries, forms, or reports.