Which of the Following Categories of Quality Problems Is Characterized

question 26

Multiple Choice

Which of the following categories of quality problems is characterized by unsatisfactory performance that causes customer dissatisfaction,such as high levels of defects,service failures,or customer complaints?

• A)Unstructured performance problems
• B)Conformance problems
• C)Product design problems
• D)Efficiency problems

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Definitions:

Temperament Traits

Innate, biologically based behavioral and emotional characteristics that are evident from early life.

Ergs

Basic instinctual drives or primary motivational forces in some psychological theories; the term originates from the work of Sigmund Freud.

Personality Traits

Enduring characteristics or qualities that describe an individual's consistent behaviours and attitudes.

Stable Across Time

A characteristic or attribute that remains consistent and unchanged over a period.