In 1994,Branch-Smith Printing Division Developed a Quality Plan and Began

question 21

Multiple Choice

In 1994,Branch-Smith Printing Division developed a quality plan and began an internal Baldrige assessment process.The most significant opportunity for improvement they recognized was to improve in the _____ area.

• A)employee involvement
• B)process management
• C)information and knowledge
• D)customer focus

---

Definitions:

Client Contacts

Interactions or communications between a business and its clients, often critical for developing and maintaining relationships.

Reward Problems

Issues or challenges that arise in the process of recognizing or compensating employees' efforts and achievements.

Distributive Justice

The perceived fairness of the distribution of resources and rewards within an organization or society, influencing individuals' satisfaction and motivation.

Fairness

The impartial and just treatment of individuals without favoritism or discrimination.