Discuss the Focus of the Voice of the Employee,voice of the Business,and

question 71

Essay

Discuss the focus of the voice of the employee,voice of the business,and the voice of the customer.

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Definitions:

Indirect Approach

A communication strategy where the main point is not presented directly at the beginning.

Discretionary Approach

A method or strategy that allows for flexibility and personal judgment in decision-making processes.

Shock Or Surprise

An emotional or physical response to an unexpected event or piece of information.

Direct Approach

A communication style that is straightforward and to the point, without unnecessary details or digressions.