Customer Relationship Management (CRM) Is a Means of Managing All

question 69

True/False

Customer relationship management (CRM) is a means of managing all aspects of a customer's relationship with an organisation to endeavour to increase customer loyalty and retention,and the organisation's profitability.

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Definitions:

Absolute Cell Reference

In spreadsheet applications, an absolute cell reference is a cell address that does not change when copied or moved to another cell location.

AutoFill Options Button

An interface button that, when activated, provides options to automatically complete filling data in fields based on patterns, preferences, or previously entered information.

Paste Options Button

A feature in software applications that allows users to choose how copied content will be inserted into a document.

Absolute Cell Reference

In spreadsheet applications, a cell reference that remains constant even when a formula is copied or moved to another cell, typically indicated by dollar signs ($).