Customer Relationship Management (CRM) Is a Means of Managing All

question 69

True/False

Customer relationship management (CRM) is a means of managing all aspects of a customer's relationship with an organisation to endeavour to increase customer loyalty and retention,and the organisation's profitability.

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Definitions:

Aleksandr Oparin

A Soviet biochemist known for his contributions to the theory that life on Earth developed through a process of chemical evolution.

Reducing Atmosphere

An atmospheric condition in which oxygen is scarce, favoring chemical reactions that reduce compounds.

Primitive Gases

Refers to the basic or primordial gaseous elements present in the earth's early atmosphere or in cosmic environments, often including hydrogen and helium.

Oxygen

A chemical element with symbol O, essential for respiration in most living organisms and required for combustion in fires.