Refer to Scenario: Swimco

question 43

Multiple Choice

Refer to Scenario: Swimco.Why might Swimco's current focus on quality online customer service be an effective strategy for the retailer?

• A)Swimco's online quality customer service is variable and substitutable like the strategies it applies.
• B)Swimco's online quality customer service is inspirational to both its customers and its employees.
• C)Swimco's online quality customer service is unique,and strategic mimicry by other swim wear retailors is difficult to achieve.
• D)Swimco's online quality customer service is a low-cost,low-price,basic design strategy.

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Definitions:

Identifying Race

The process of classifying or categorizing individuals into groups based on physical characteristics, ancestry, genetics, or social identity.

Irish Immigrants

Individuals from Ireland who have moved to another country, often for economic reasons, personal choice, or fleeing hardship.

Prejudice

An idea about the characteristics of a group that is applied to all members of that group and is unlikely to change regardless of the evidence against it.

Separate Race

The concept of dividing people into populations or groups based on various sets of physical characteristics typically considered to be shared within a given society.