When Rumours of Potential Outsourcing Plans Surface in an Organization,what

question 15

Multiple Choice

When rumours of potential outsourcing plans surface in an organization,what might managers expect next?

• A)productivity losses
• B)customer service disruptions
• C)media attention
• D)more formal communication

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Definitions:

Hoarding Of Expertise

The practice of individuals or groups within an organization deliberately keeping knowledge or skills to themselves to maintain a competitive advantage.

Knowledge Transfer

The process of sharing or disseminating knowledge from one part of an organization to another, or from one organization to another.

Personal Control

An individual's belief in their ability to influence events and their outcomes, often related to personal responsibility and autonomy.

Output Measures

Metrics or indicators used to assess the performance, productivity, or quality of a product or process.