The Operational Measures Used Within the Balanced Performance Scorecard Should

question 45

Multiple Choice

The operational measures used within the balanced performance scorecard should be:

• A) Customer-defined
• B) Cost-driven
• C) Competitively sensitive
• D) Front-line employee-defined
• E) Environmentally-derived

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Definitions:

Capital

Assets used for the production of goods and services, such as machinery, buildings, and equipment.

Association Is Causation

The incorrect assumption that a relationship between two variables implies that one causes the other; a logical fallacy often encountered in statistical analysis.

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Financial shares representing ownership in Apple Inc., an American multinational technology company known for products like the iPhone and Mac computers.

Economist

A professional practitioner or scholar who studies the production, distribution, and consumption of goods and services.