Joyce and Amber Are Both New Mothers Who Are Concerned

question 51

Multiple Choice

Joyce and Amber are both new mothers who are concerned about child-proofing their homes to keep their babies safe.Joyce called Baby Safe,an agency that will send an expert in childcare to her home to conduct an individualized survey of the home and advise on dangerous situations.Amber went on the Internet and found a Web site that told her exactly what she should do to make her house safe.Which of the service delivery roles did Amber perform?

• A) Customer mix manager
• B) Competitor
• C) Productive resource
• D) Contributor to quality and satisfaction
• E) Recruiter

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Definitions:

African Slavery

The enforced servitude of African people transported to the Americas and other parts of the world from the 16th to the 19th century.

Chesapeake Area

A region surrounding the Chesapeake Bay in the United States, known for its unique cultural history, seafood industry, and environmental significance.

Indentured Servants

Individuals who agreed to work for a specified number of years in exchange for passage to a new country, often during the 17th and 18th centuries.

Indentured Servitude

A form of labor commonly used in the 17th and 18th centuries where individuals worked for a specified period in exchange for passage to America, food, and shelter.