ROSQ (Return on Service Quality)is Used to Help Managers Make

question 8

True/False

ROSQ (return on service quality)is used to help managers make decisions about service quality investments.

---

Definitions:

Recurring

Recurring means occurring repeatedly or periodically, often with a consistent pattern or interval.

Irrational Thought

A type of thinking that is not based on reason or logic, often characterized by unrealistic expectations or assumptions.

Behavior Control

Techniques or strategies used to change or manipulate actions or responses to achieve desired outcomes.

Obsessions

Persistent, unwanted, and intrusive thoughts or urges that cause significant anxiety or distress.