Examlex
The key drivers of service quality,customer retention and profits include:
Controlling
The management function aimed at ensuring goals are met through monitoring performance, comparing it with objectives, and taking corrective action as necessary.
Planning
The process of formulating detailed strategies and actions to achieve specific goals and objectives.
Measuring Work Performance
The process of assessing the efficiency and effectiveness of an employee's job performance.
Corrective Action
Steps taken to rectify a problem or defect to prevent recurrence and ensure improvement.
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