The Key Drivers of Service Quality,customer Retention and Profits Include

question 53

Multiple Choice

The key drivers of service quality,customer retention and profits include:

• A) The servicescape and internal marketing
• B) The five dimensions of service quality and service encounters
• C) External marketing communications and employee training
• D) Public relations and direct marketing
• E) All of the above

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Definitions:

Mortgage

A legal agreement by which a bank or creditor lends money at interest in exchange for taking title of the debtor's property, with the condition that the conveyance of title becomes void upon the payment of the debt.

Debtor

An entity or person that owes money to another party.

Instrument

A tool or device used for performing specific tasks, often scientific, musical, or technical functions.

Closing Package

The collection of documents that finalize a transaction, often involving the transfer of property or completion of a financial agreement.