Inadequate Customer Communication Occurs When

question 50

Multiple Choice

Inadequate customer communication occurs when:

• A) The services have synchronized supply and demand
• B) Customers are experienced users of the service
• C) The services are low in credence qualities
• D) The service is difficult for the customer to evaluate even after it has been delivered
• E) The services are high priced

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Definitions:

Cost Drivers

Factors that cause the cost of an activity or process to change, affecting the overall cost of production.

Budgets

Financial plans that estimate income and expenditures for a specific period, often used for planning and control purposes.

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Organized excursions or adventure trips, often in rugged terrain, using jeeps as the primary mode of transport.