By Guaranteeing That All Participants in Its Dance Classes Will

question 10

Multiple Choice

By guaranteeing that all participants in its dance classes will be able to do the foxtrot by the end of their first lesson or their money will be refunded,the Fred Astaire Dance Studio is:

• A) Managing customer expectations
• B) Engaging in public relations
• C) Precisely matching service delivery with service promise
• D) Managing its horizontal communications
• E) Under-promising and over-delivering

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