Examlex
Overuse or under use of service can directly contribute to provider gap 3 - failure to deliver what was designed and specified.
Customers Value
The perceived benefit or satisfaction a customer experiences or expects from a product or service compared to its cost.
OD Techniques
Stands for Organizational Development Techniques, which are methods used to improve organizational effectiveness and employee well-being.
Productivity
The measure of efficiency in producing goods and services, quantified by the output produced per unit of input.
Job Satisfaction
A collection of attitudes that workers have about their jobs.
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