A Retail Store Manager Instructed Two New Sales Associates to Greet

question 13

Multiple Choice

A retail store manager instructed two new sales associates to greet customers quickly when they enter the store.On the first day the sales associates are working on the selling floor,one sales associate greets customers immediately after they enter the store,while the other associate greets customers after they have looked around for a minute or two.Which of the following risks incurred by describing services in words alone has led to the sales associates greeting customers at different time intervals?

• A) Overcautious
• B) Ostentation
• C) Objectivity
• D) Biased interpretation
• E) Transformation

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Definitions:

Time-based Competition

A business strategy focusing on reducing the time required to deliver products and services to gain a competitive advantage.

Computer-aided Design (CAD)

The use of computer systems to aid in the creation, modification, analysis, or optimization of a design.

Manufacturing Equipment

Tools, machinery, and other durable equipment used in the process of transforming raw materials into finished products.

Physical Models

Physical models are tangible representations that mimic the properties, behaviors, or functions of real-world objects or systems.